Wharf T&T received four awards in its first participation in the Customer Relationship Excellence Awards organised by the Asia Pacific Customer Service Consortium (APCSC), namely Call Centre of the Year 2006 (Commercial Market), Outsourcing Team of the Year 2006, Business Process Outsourcing (BPO) in corporate categories as well as merit certificate of Customer Service Team Leader of the Year 2006 (Contact Centre) to Fion Huang, and the merit certificate of Customer Service Professional of the Year 2006 (Contact Centre) to Joyce Liu in individual categories.

The annual Customer Relationship Excellence (CRE) Awards recognise companies, teams and individuals who have demonstrated customer service excellence in different sectors and promote a higher standard of service quality in international cities across Asia Pacific region. The CRE Awards has adopted the advance service model as set out in the Customer Service Quality Standard (CSQS) as the judging criteria. All applicants were assessed against the key success factors and world-class standards objectively to check for achievement and compliance in the respective area.