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About us > Press Release > 2009 > 16 Sept 2009

For Immediate Release

COL Unveils Oracle Platform-Based Business Process Outsourcing Services
First of its Kind in Hong Kong to Bring Together COL’s BPO Services and Oracle’s Award Winning HR Applications 
   

Hong Kong, 16 September 2009 – COL Limited today announced new HR platform-based Business Process Outsourcing (BPO) Services targeting to address increasing demand from Hong Kong organisations for lower overall costs, higher flexibility and operational efficiency. COL’s new BPO services are based on Oracle’s PeopleSoft Enterprise Human Capital Management (HCM) application platform that is widely used by the public sector and enterprises of different sizes and industries around the world.

The new offering mainly includes end-to-end managed services for payroll and payment processing delivered on a Software-as-a-Service (SaaS) model. The solution allows employers to pay for what they need for the business, gaining the benefits of less complexity, time, and investment in technology implementation and maintenance. It provides customers with a flexible and scalable IT infrastructure to achieve economies of scale and size.

Using Oracle’s PeopleSoft as the application platform, COL helps employers run the HR BPO application services including the provision of hardware, software, network connection, system management as well as data hosting at COL’s internationally recognised data centres.

Employers can focus on their strategic business opportunities and revenue generation through outsourcing payroll processes and related functions such as transaction and management reports, tax return, statutory reporting and submission, and generation of general ledger.

COL has tremendous expertise in the BPO sector. The Company has been providing quality assurance, customer services, contact centre consulting and healthcare BPO including claim processing, policy administration and document management to companies in Hong Kong, the Greater China and Asia Pacific region.

“COL has long experience and proven track record of providing IT outsourcing services for human resources function and has developed a sustainable business partnership with Oracle for over 10 years. “As the first Oracle partner to provide platform-based BPO services in Greater China, we aim to deliver world-class bundled BPO services and HR applications that can create great business value to Hong Kong businesses,” said Norris Hickerson, Vice President of COL Limited. “This BPO offering helps customers centralise and standardise their HR processes while achieving better performance at a reduced cost. It is particularly attractive to enterprises during the economic downturn.”

Oracle is awarded the Best Payroll Services Provider in the Global Finance “World's Best Treasury & Cash Management Providers 2008, 2009”.

event photo
From Left: Norris Hickerson, Vice President,
COL and Arthur Ng, General Manager, Oracle
Applications, Hong Kong launched the HR
platform-based Business Process Outsourcing
(BPO) Services.

About COL
COL is a leading IT services company in Hong Kong with over 37 years of experience.  Our goal is to help customers to drive their business performance through quality services and better products and solutions. COL offers a full range of IT infrastructure and application services to our customers. Our data centre and business continuity solution is the flagship in the product portfolio with 80% market share in the financial industry and the MNC sector.

System integration is another core competence of COL. COL possesses sophisticated network solution design and implementation capabilities with gold partner accreditation from Cisco. To better address the increasingly complex solution demand, COL has developed comprehensive professional services capabilities with CMMI Level 3 qualification. COL’s application implementation services cover budgeting & planning, ERP & Supply Chain management solution, as well as HRMS solutions.

COL is also an EMC Velocity Partner, a Hyperion Consulting & Reseller Partner for Business & Management Planning, a Microsoft Certified Partner, and a world-wide Oracle Certified Partner.

In January 2006, COL was integrated with Wharf T&T, a core member of the Wharf Group and licensed in 1995 with over HK$5 billion investment in its own telecommunications network infrastructure. Wharf T&T is the second largest business fixed line operator as well as the first and only comprehensive ICT service provider in Hong Kong focusing on the business sector. The integration brings together comprehensive IT and robust networking capabilities to make COL a compelling option for customers of all tiers and all industries.

COL is one of the few companies in Asia awarded with the ISO/IEC 20000:2005 and ISO/IEC 27001:2005 dual certification simultaneously, demonstrating an unwavering commitment to information security and continuous enhancement in professional information services management.

For further information about COL, please visit COL website at www.col.com.hk.

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