Wharf T&T
中文
Online Customer Services
Customer Charter
FAQ
Payment Method
User Guide
Forms
Customer Services Hotline 121-000
 
voice banner
A Business Enabling Service Philosophy
spacer spacer spacer
At Wharf T&T, we understand that enabling business is our business. From the perspective of customer services, this means that we need to listen to the voice of our customer, increase customer satisfaction, and deliver quality service. To implement this service philosophy in a systematic and highly structured approach and to ensure continuous improvement, we have established a Quality Management System under the ISO9000 and ISO10002 frameworks. The service philosophy has also formed the quality policy of our ISO Quality Management System to guide our customer service practice.

Online Customer Services
spacer spacer spacer
  • Manage Your Account
  • Check Your Bill
  • Service Request
Customer Charter
spacer spacer spacer
We always try to exceed your expectations and provide you with outstanding service.
Contact Us
spacer spacer spacer
  • Customer Service Hotline 121-000
  • Email
 
Frequently Asked Questions
spacer spacer spacer
  • Billing?
  • Online Customer Service?
more
Quality Policy

We are committed to providing high quality customer services to enhance customer satisfaction and continually improve our Quality Management System.  We strive to build good customer experience at every touch-point and make use of the voice of our customers to improve our operations and provide every customer with exceptional services, in an instant, cost effective, and service-oriented manner.

Wharf T&T Achieves Customer Relationship Excellence Awards Two Years in a Row organized by Asia Pacific Customer Service Consortium.
(This site is best viewed at 1024x768 screen resolution with Internet Explorer 6.0 SP2 or above.)
CaringCompany