Wharf T&T
中文
Customer Services Hotline 121-000
 

1. Online Customer Services

1.1 What are the features of the Online Customer Service?
  • The Customer Service Portal offers online self-services, including e-Billing, Account Profile Management, Subscription of Value Added Service, and Change of Payment Method.
1.2 How can I register for the Online Customer Service?
  • Please input your Wharf T&T Account Number and your Business Registration number, then submit. We will send the password to your e-bill email address within 15 miniutes. Please contact our Customer Services Hotline 121-000 if you find any problems.
1.3 How can I log-in the Online Customer Service?
  • Please input your Wharf T&T Account Number and the password we sent to you via email.  Please contact our Customer Services Hotline 121-000 if you find any problems.
1.4 Can I change my password?
  • Yes, you can change your password anytime. After logging into Online Customer Service, you will be invited to input your old password and new password. Your new password should be a minimum of 6 characters and consist of at least 2 alphabets and 2 numbers. Your new password will become effective in your next log-in.
1.5 What should I do if I forget my password?
  • Please press "Forget Password", you will be asked to input your Account Number and Business Registration Number. After that, we will send you a confirmation email with a new password within 15 minutes. Or please call our Customer Services Hotline for regeneration of password. A new password will be sent to you via email.
1.6 How can I contact your Customer Service Executive?
  • Please call our Customer Services Hotline 121-000 or email us at cc@wharftt.com.


2. Billing

2.1 When will I receive the bill?
  • The bill will be sent to you on a monthly basis either by post or by email. You can also view your latest 3 bills at our Online Customer Service anytime.
2.2 How can I pay the bill?
  • You can pay your bill by Cash, Cheques, Credit Card, PPS, Direct Debit, ATM, Internet Banking, or Phone Banking. Please click here for details.
2.3 How can I register e-bill?
  • Please call our Customer Services Hotline 121-000 or email to cc@wharftt.com.
2.4 Can I still receive paper bill after registered for e-bill?
  • If you register for e-bill, you will no longer receive paper bills by post.
2.5 How much does it cost if I want to receive paper bill?
  • We will charge $10 per bill if you want to receive the bill by post. It is free of charge to receive the bill via email.
2.6 Can I pay the bill at 7-Eleven if I do not have any hard copy on hand?
  • You are required to pay the bill at 7-Eleven in Hong Kong together with the statement or reminder that has a "Bar Code" on it. However, you may use other payment methods mentioned above to pay the bill.
2.7 Can I pay the amount that is not equal to the amount printed on the bill?
  • Yes, you can pay any amount that you prefer.

2.8 Can I have the copy bills of the previous months?
  • You can view your latest 3 bills in Online Customer Service in our Customer Service Portal anytime. If you request the bills that are more than 3 months before, you can call our Customer Services Hotline 121-000. The handling charge is $50 per copy.
2.9 I have received your ebill but I cannot open it.
  • Our ebill is saved in PDF format. You can open it by installing the "Acrobat Reader".


3. Features Usage

3.1 How to activate Call Forward?
  • To forward all calls, please lift your handset & dial *05. After you hear a special tone, dial the telephone number your calls are to be forwarded to. You will then hear a confirmation tone.

    To forward the call while your line is busy, please lift your handset & dial *06. After you hear a special tone, dial the telephone number your calls are to be forwarded to. You will then hear a confirmation tone. This does not apply to hunting or Supertone service (except Premium).

    To forward the call while there is no answer, please lift your handset & dial *07. After you hear a special tone, dial the telephone number your calls are to be forwarded to. You will then hear a confirmation tone. This does not apply to Supertone service (except Premium).

    If you cannot activate any call forward successfully, please call our Customer Services Hotline 121-000 to check whether you have subscribed the Call Forward service.
3.2 How to cancel Call Forward?
  • To cancel all calls forward, please lift your handset & dial #05. You will hear a confirmation tone when completed.

    To cancel busy call forward, please lift your handset & dial #06. You will hear a confirmation tone when completed.

    To cancel no answer call forward, please lift your handset & dial #07. You will hear a confirmation tone when completed.
3.3 How to access to Remote Call Forward Service?
  • To access Remote Call Forward Service, please dial 2112-1233 & follow the voice prompt. First of all, you will be asked to input your telephone number. Then, you have to enter the PIN (Your starter PIN will be your telephone number). For security reason, we recommend that you change your PIN to a number between 4-8 digits.

    You can choose to activate or deactivate your Remote Call Forward Service according to the menu. If you have not subscribed to the Remote Call Forward Service, please call our Customer Services Hotline 121-000 or the Account Manager.
3.4 How to set up Conference Calling?
  • After you have established a call, press flash once. You will hear three beeps followed by a dial tone and the original party is automatically put on hold. Then dial the number you want to add to the call. After the person answered you call, press flash once and you will have a 3-party conference call.
3.5 What is the access number of MessageMaster - Voice Mail?
  • From your Wharf T&T telephone line, press *18. From any other Wharf T&T telephone line, press *18 & *, then enter your mailbox number. Your mailbox number is your telephone number. From any telephone line, dial 121-288. From overseas, dial (852) 2112-1288.
3.6 How to set up my mailbox?
  • Dial *18 or 121-288, the Messaging Centre's voice prompt will guide you through each step. You will be asked to enter your Starter Pin, the Starter Pin is your telephone number. Please change your PIN to a number between 6 - 10 digits long. If you want MessageMaster to receive calls when the line is busy, please press *06 *18. If you want MessageMaster to receive calls when you cannot answer, press *07 *18. Please click here for the Quick Reference Guide for other set up options.
3.7 How to retrieve my voice mail?
  • From your Wharf T&T telephone line, press *18. From any other Wharf T&T telephone line, press *18 & *, then enter your mailbox number. Your mailbox number is your telephone number. From any telephone line, dial 121-288. From overseas, dial (852) 2112-1288.





Online Customer Services
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  • Check Your Bill
  • Service Request
Customer Charter
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