CRMS

Products & Services > Data Connectivity > Customer Router Management Serivce

CRMS (Customer Router Management Service) provides 7 x 24 proactive managed network services, which include Broadband Webtone, Data Line (Leased Line/FE/GE), Dedicated Internet Access (DIA), Metro Ethernet (ME), IP-VPN, Asynchronous Transfer Mode (ATM) and Frame Relay (FR). These services reduce the cost and ease the management of Customer Premises Equipment (CPE) routers.

Benefits

High Quality Service
Equipped with a state-of-art network/router monitoring and management platform Wharf T&T brings you professional 7 x 24 proactive networking and CPE router management services, an essential element for customers' mission critical applications.
Proactive Fault Alert
7 x 24 proactive network monitoring and fault alert services, provides immediate notice if any faults occur in the subscribed network/CPE routers so customers can take immediate actions to prevent any business losses.
Lower Cost of Ownership
Customer Router Management Service can minimise the investment in both hardware and manpower.
Easy of Management
Wharf T&T is the single point of contact for customers in the event of any network or router fault, making it more efficient for fault isolation and restoration. This significantly minimises service interruption.

Features

Fault Management

Fault Management - Fault diagnosis for connectivity and CPE routers

Fault reports

7 x 24 Proactive Router Monitorin

7 x 24 Proactive Router Monitoring (through in-band or out-band SNMP monitoring)

Benefits

Features

Fault Management

Fault reports

7 x 24 Proactive Router Monitorin

7 x 24 on-site router maintenance

Remote or on-site router re-configuration services

Service Level Agreement