CallCentre-ACD (Automatic Call Distribution)
This unique service puts in place a myriad of customized hotline numbers and call queues capable of assigning from 2 to 4,000 agents to handle incoming requests around the globe. With CallCentre-ACD you can also rest assured that all incoming call traffic will be processed in the most efficient and productive manner. This system also helps you handle customer queries and complaints as well as gives you the capability of capturing any major new sales opportunities. CallCentre-ACD agents also get direct access to supervise assistance at the touch of a button. Moreover, logging in and out of calls is very simple and agents can complete all computer orders before going on to the next call. CallCentre-ACD as well is capable of accessing up to 511 calls at one time.
CallCentre-UCD (Uniform Call Distribution)
This is the perfect solution to sort out incoming calls and direct them quickly and efficiently to their proper destinations.